Privacy Policy

Effective Date: 09 June 2026

1. Introduction

Welcome to UPSC CSE (“App”, “we”, “our”, or “us”).

This Privacy Policy explains how Indis Academy collects, uses, stores, protects, and shares user information when you use the UPSC CSE mobile application and related services.

The UPSC CSE app is developed and published by:

Developer Name: Indis Academy
Website: https://indis.academy
Email: [email protected]
Address: Balrampur, Uttar Pradesh, India

By using the UPSC CSE app, you agree to the collection and use of information according to this Privacy Policy.

2. Information We Collect

We collect only the information required to provide, improve, secure, and personalize our services.

A. Account & Profile Information

When you create an account or use our app, we may collect:

• Name
• Email address
• Phone number
• Profile information
• Preferred language

Purpose:

• Creating and managing user accounts
• Providing personalized learning experience
• Account verification and communication
• User support

B. Authentication & Security Information

For secure login and account protection, we may collect and process:

• OTP verification data
• Authentication information
• Login/session tokens
• Account session information

Purpose:

• User authentication
• Account security
• Preventing unauthorized access
• Fraud and abuse prevention

Authentication tokens may be stored securely on your device to keep you logged in.

C. Learning & App Usage Data

To provide educational features, we may collect:

• Quiz attempts
• Quiz answers and submissions
• Quiz scores
• Accuracy reports
• Learning progress
• Performance statistics
• Leaderboard data
• Current affairs reading progress (if stored)

Purpose:

• Saving your learning history
• Showing progress reports
• Improving preparation experience
• Providing rankings and performance insights

D. Contact & Support Information

If you contact us for support, we may collect:

• Name
• Email address
• Contact details
• Messages or queries submitted by you

Purpose:

• Responding to support requests
• Resolving issues
• Improving our services

E. Push Notification Data

The app may collect:

• Firebase Cloud Messaging (FCM) token
• Device notification token
• Notification delivery/open interaction data

Purpose:

• Sending current affairs updates
• Important exam alerts
• App notifications
• Service-related communication

You can disable notifications anytime from your device or app settings.

F. Device, Technical & App Data

We may collect technical information required for app functionality, including:

• Device information
• App version
• Crash information
• App performance data
• Device/app identifiers collected through SDKs where applicable

Purpose:

• Maintaining app performance
• Fixing technical issues
• Improving security and reliability

3. Advertising Data

The UPSC CSE app may display advertisements using third-party advertising services such as:

• Google Mobile Ads / Google AdMob

Advertising providers may collect:

• Advertising identifiers
• Device identifiers
• App interaction data
• Ad performance data
• Approximate technical information

This information may be used for:

• Showing advertisements
• Measuring ad performance
• Preventing ad fraud
• Improving advertising services

Ads may be personalized or non-personalized depending on user preferences, consent, location, and Google advertising policies.

Users can manage advertising preferences through their device or Google account settings.

4. How We Use Your Information

We use collected information for:

• Account creation and login
• OTP verification and security
• Providing UPSC preparation content
• Personalizing language and learning experience
• Delivering current affairs, quizzes, PYQs, and alerts
• Saving quiz history and performance
• Maintaining leaderboard and statistics
• Sending push notifications
• Providing customer support
• Displaying advertisements
• Improving app features and performance
• Preventing fraud, misuse, and security threats
• Meeting legal requirements

5. Sharing of Information & Third Parties

We do not sell your personal information.

We may share limited data with trusted service providers only when required for app operation.

Third-party services may include:

Hosting & Server Providers

Used for:

• Data storage
• Backend services
• App operations

OTP / Authentication Providers

Used for:

• Phone verification
• Secure login services

Firebase Cloud Messaging

Used for:

• Push notifications
• Notification delivery

Google Mobile Ads (AdMob)

Used for:

• Displaying advertisements
• Measuring ad interactions
• Preventing advertising abuse

Analytics Providers (if enabled)

Used for:

• Understanding app performance
• Improving user experience

These providers process data according to their own privacy policies and security practices.

We may also disclose information when required by law, regulation, legal process, or government request.

6. Data Security

We take reasonable technical and organizational measures to protect user information.

Security measures include:

• Data transmission using HTTPS/TLS encryption
• Secure authentication methods
• Secure session/token handling on devices
• Restricted backend access controls
• Protection against unauthorized access

However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain user data only as long as necessary for providing services, security, and legal purposes.

Retention periods:

Account & Profile Data

Stored until:

• User deletes account, or
• Data is no longer required for service operation

Quiz & Learning Data

Quiz history, scores, progress, and performance data are stored while your account remains active to provide learning features.

Deleted when account deletion is completed unless retention is legally required.

Contact & Support Data

Support requests may be retained for record keeping, quality improvement, and dispute resolution.

Push Notification Tokens

Stored until:

• User logs out
• App is uninstalled
• Token becomes inactive
• User requests deletion

Security Logs

Some technical/security records may be temporarily retained for:

• Fraud prevention
• Security monitoring
• Legal compliance

8. Account Deletion & Data Deletion

Users can request account deletion at any time.

You may request deletion:

Email:

[email protected]

Website:

https://indis.academy

The UPSC CSE app also provides an in-app option to request account deletion.

When account deletion is requested, we delete:

• User profile information
• Account details
• Learning progress
• Quiz records linked to your account
• Authentication/session data

Some information may be temporarily retained if required for:

• Security purposes
• Fraud prevention
• Legal obligations
• Resolving disputes

Account deletion requests are generally processed within 30 days.

9. User Rights

Users may request:

• Access to their personal information
• Correction of incorrect information
• Deletion of account and data
• Questions regarding privacy practices

Contact:

[email protected]

10. Children’s Privacy

The UPSC CSE app is designed for general exam aspirants and is not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we discover that a child has provided personal information without appropriate consent, we will take steps to delete such information.

11. Data Sale Policy

Indis Academy does not sell user personal data to third parties.

User information is used only for providing, securing, maintaining, and improving the UPSC CSE app.

12. Third-Party Links

The app may contain links to external websites or services.

We are not responsible for the privacy practices, policies, or content of third-party websites.

Users are encouraged to review third-party privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of the UPSC CSE app after changes means acceptance of the updated Privacy Policy.

14. Contact Us

For privacy questions, account deletion, or support requests:

Indis Academy

Address:
Balrampur, Uttar Pradesh, India

Website:
https://indis.academy

Email:
[email protected]