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Privacy Policy

Your privacy is important to us. Learn how BotMax AI collects, uses, and protects your data in compliance with Meta Platform Terms and WhatsApp policies.

1. Introduction

BotMax AI (“we”, “our”, “us”) provides automation, CRM, and communication software, including WhatsApp Business API integrations, customer support flows, and embedded signup tools. Our web applications are operated through cloud.botmaxai.com and automation.botmaxai.com, both managed by BotMax AI Technologies Private Limited.

This Privacy Policy explains what data we collect, how we use it, and how you can control your information. By using BotMax AI or connecting any Meta Products (such as WhatsApp, Facebook, or Instagram) through our platform, you agree to this Privacy Policy and Meta’s Platform Terms and Developer Policies.

2. Information We Collect

  • Account Information: Name, email, phone number, business name, and authentication credentials provided during signup or onboarding.
  • Platform Data: Business Account IDs, WhatsApp numbers, message metadata, Page IDs, and related data retrieved via Meta’s APIs when you authorize BotMax AI.
  • Usage & Technical Data: IP address, browser type, device identifiers, login timestamps, API logs, and cookies for performance analytics and security monitoring.

3. How We Use Your Information

  • Operate, maintain, and improve our services and features.
  • Respond to support requests and provide customer assistance.
  • Ensure compliance with Meta’s Platform Terms and audit requirements.
  • Secure user accounts, detect fraud, and prevent abuse.
  • Communicate service updates, legal notices, or offers.

We do not sell or rent Platform Data under any circumstances.

4. Legal Basis for Processing

  • Your consent (e.g., when connecting Meta accounts).
  • Performance of a contract (to deliver BotMax AI services).
  • Legitimate interests (security, analytics, improvement).
  • Legal obligations under applicable law.

5. Data Sharing and Disclosure

We share data only where required or authorized, with written agreements ensuring compliance:

  • With infrastructure and cloud hosting providers such as AWS for secure storage and delivery.
  • With verified technical partners and service providers to support analytics, development, and customer operations.
  • With Meta Platforms, strictly via authorized APIs, for WhatsApp Business and other integrations.
  • When required by law, regulation, or court order.

We never resell or transfer Platform Data for advertising, profiling, or unrelated marketing purposes.

6. Data Retention and Deletion

  • Data is retained only as long as needed for legitimate business or legal reasons.
  • If you disconnect your Meta account or request deletion, we remove related Platform Data within 30 days unless required by law to retain it.
  • End users may request data deletion by emailing [email protected].
  • Aggregated or anonymized usage analytics may be stored without personally identifiable data.

7. Data Security

We apply encryption (HTTPS/TLS), limited data access, regular security reviews, and role-based controls to protect Platform Data. We promptly address vulnerabilities and cooperate with Meta on any required reporting. If a breach or incident occurs, we will notify Meta and affected users in line with applicable law.

8. Your Rights

You have the right to:

  • Access, correct, or delete your data.
  • Withdraw consent to processing.
  • Request export of your information.

To exercise these rights, contact [email protected].

9. International Data Transfers

Data may be processed in India, the United States, or other regions where our systems or partners operate. For EEA or UK data, transfers comply with Standard Contractual Clauses (SCCs) and the UK Addendum, consistent with Sections 10A–10C of Meta’s Platform Terms.

10. Cookies & Tracking

We use cookies and similar tools to manage sessions, track usage analytics, and personalize user experience. You can disable cookies in your browser, though some features may not function properly.

11. Children’s Privacy

BotMax AI is not intended for users under 13 years old. We do not knowingly collect data from minors. If you believe a child has provided information to us, contact us for immediate deletion.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at https://botmaxai.com/privacy-policy. Continued use of our services, including cloud.botmaxai.com and automation.botmaxai.com, means you accept the latest version.

13. Contact Us

If you have any questions or privacy-related requests, contact:

BotMax AI Technologies Private Limited
Email: [email protected]
Address: 1st Floor, Sector 63, Noida, UP 201301, India
Official Sites: botmaxai.com, cloud.botmaxai.com, automation.botmaxai.com