Privacy Policy
Your data, handled with care
BotMax AI manages automation, WhatsApp, and billing workflows with Meta-compliant controls. This policy explains what we collect, why, and how you stay in control.
1. Introduction
2. Information We Collect
- Account information: name, email, phone, company name, and credentials you submit during signup or onboarding.
- Platform data: Business Account IDs, WhatsApp numbers, template metadata, Page IDs, and relevant information retrieved via Meta APIs once you authorize BotMax AI.
- Usage & technical data: IP address, browser/device identifiers, login timestamps, API logs, cookies, and performance analytics necessary to keep the platform secure and performant.
3. How We Use Your Information
- Operate and improve BotMax AI services.
- Respond to support requests, compliance reviews, and investigations.
- Ensure adherence to Meta’s Platform and Developer Policies.
- Secure accounts, detect fraud, and prevent abuse.
- Communicate updates, legal notices, or relevant offers.
We never sell or rent Platform Data for advertising or unrelated profiling purposes.
4. Legal Basis for Processing
- Consent, such as when connecting Meta accounts.
- Performance of the services contract you agree to when using BotMax AI.
- Legitimate interests (platform security, analytics, improving experiences).
- Legal obligations imposed by regulators.
5. Data Sharing and Disclosure
We share data only when necessary and always under written agreements that enforce compliance.
- Infrastructure providers (e.g., AWS) for secure storage and delivery.
- Vetted service providers who assist with analytics, development, support, or billing.
- Meta Platforms via authorized APIs for WhatsApp Business and related integrations.
- Law enforcement or regulators when required by law.
We never resell Platform Data for unrelated marketing.
6. Data Retention & Deletion
- We keep data only as long as justified for business or regulatory needs.
- When you disconnect a Meta account or request deletion, we remove associated Platform Data within 30 days unless retention is legally required.
- End users may enlist data deletion by emailing [email protected].
- Aggregated or anonymized metrics that do not identify individuals may be retained longer.
7. Data Security
We protect data with TLS/HTTPS, rigorous access controls, role-based permissions, and periodic security reviews. We cooperate with Meta on incident reporting and notify affected users promptly if a breach is confirmed.
8. Your Rights
You can request access, correction, deletion, export, or withdraw consent. Contact [email protected] to exercise these rights.
9. International Data Transfers
Data may be processed in India, the United States, or other regions where our systems or partners operate. For EEA/UK data, transfers rely on Standard Contractual Clauses (plus the UK Addendum) as outlined in Meta’s Platform Terms.
10. Cookies & Tracking
We use cookies and similar tools to manage sessions, analytics, and personalization. You may disable cookies in your browser but some functionality may degrade.
11. Children’s Privacy
BotMax AI is not intended for users under 13. We do not knowingly collect children’s data. If you suspect a minor has provided information, contact us for immediate deletion.
12. Updates to This Policy
We periodically update this policy. The current version is always at https://botmaxai.com/privacy-policy. Continued platform usage (including cloud.botmaxai.com or automation.botmaxai.com) signifies acceptance of the latest policy.
13. Contact Us
If you have privacy questions or requests, contact:
BotMax AI Technologies Private Limited
Email: [email protected]
Address: 1st Floor, Sector 63, Noida, UP 201301, India
Official sites: botmaxai.com, cloud.botmaxai.com, automation.botmaxai.com, biller.botmaxai.com, dialer.botmaxai.com, crm.botmaxai.com, mail.botmaxai.com