Stop the WhatsApp Chaos. Unite Your Team in One Inbox.
No more missed messages or confused agents. Manage all customer conversations from a single WhatsApp number with your entire team. Assign chats, collaborate, and provide 5-star support.
- Assign Chats: Automatically or manually route chats to the right agent.
- Collaborate: Use private notes to talk with your team *about* a chat.
- Bot-to-Human Handoff: Seamlessly transfer chats from an AI bot to a live agent.
A Clear Path for Every Conversation
Instantly route, assign, and resolve every customer query with perfect clarity.
1. Chat Arrives
A new customer message lands in your central, unassigned inbox for all agents to see.
2. Assign to Agent
The AI Bot can handle it, or an agent can claim the chat, or a manager can assign it to a specialist.
3. Collaborate & Resolve
The agent replies. If needed, they add a private note and transfer the chat to the support team to solve it.
Designed for Productive Teams
All the tools you need to collaborate efficiently and respond faster.
Chat Assignment
Assign chats to specific agents or teams to ensure clear ownership and accountability.
Bot-to-Human Handoff
Let your AI bot handle common queries, then seamlessly transfer complex chats to a live agent.
Private Notes
Leave internal comments on a chat for your teammates. The customer never sees them.
Contact Profiles
See all of a customer's info, tags, and past conversations in one place. Syncs with your CRM.
Saved Replies
Create canned responses for frequently asked questions and send them with a single click.
Agent Status & Routing
See which agents are online or offline. Automatically route new chats to available agents.
One Inbox for Every Team
Stop using your personal phones. Empower your sales, support, and marketing teams to work together.
Close More Deals, Faster.
Assign hot leads from the bot to your best sales agent instantly. Leave private notes on a customer's budget and needs. Never let a lead go cold.
- Route leads to available agents
- See full lead history from your CRM
- Use saved replies to send product info fast
Deliver 5-Star Customer Support
Triage incoming support tickets. Let the bot handle simple FAQs, then transfer complex issues to your support specialists. Resolve issues on the first contact.
- Transfer chats between agents
- Handle 80% of queries with the bot
- Track tickets and resolution time
Get a 360° View of Your Team
Stop guessing what your team is doing. Monitor all conversations in real-time, review chat history, and analyze agent performance to ensure quality and compliance.
- Monitor all agent conversations
- Review performance reports
- Ensure brand voice and quality
Your Team Inbox Questions
This depends on your subscription plan. Our plans range from a few agents for small teams to unlimited agents for enterprise clients. You can easily add or remove seats as your team grows.
Our inbox prevents this "collision." As soon as an agent clicks "reply" or is assigned a chat, it is "locked" to them. Other agents will see who is handling the conversation in real-time.
Private notes are internal comments that your team can leave on a conversation. The customer *never* sees them. They are perfect for giving context, asking for help, or leaving notes for the next agent.
You can set rules in the Chatbot Builder (e.g., if a user types "help me") or the AI can detect frustration. When triggered, the bot is automatically paused, and the entire conversation history is transferred to the shared inbox for a human agent to claim.
Empower Your Team. Delight Your Customers.
Stop letting customers fall through the cracks. Bring your team together and manage every conversation with ease.